Vodafone is one of the UK’s big four mobile networks, with its own signal network and infrastructure. Here’s a closer look at what Vodafone offers in the UK, its network features and how its customer service record stacks up. 

About Vodafone

Vodafone was founded by Gerry Whent and Ernest Harrison in 1982 and it now owns and operates networks in 22 countries across and has grown to one of the largest telecommunications companies in Europe. 

Vodafone is listed both on the FTSE 100 and the Nasdaq stock exchanges, its current CEO is Nick Read. 

Several other Mobile Virtual Network Operators (MVNO) use Vodafone’s UK network for their service, including: 

• VOXI
• ASDA Mobile
• Virgin Mobile
• Talkmobile
• Lebara Mobile

Types of Vodafone contracts and products

Vodafone offers a range of different contracts and products:

Vodafone Sim Only Deals

Vodafone offers a large selection of Sim Only plans, they have an Unlimited plan selection, Gigabyte plan selection and a Xtra Plans selection.  

Vodafone Pay Monthly Phones 

Vodafone offers a large selection of phone brands on pay monthly contracts, including:

• Apple
• Samsung
• Google
• SONY 
• Xiaomi 
• Motorola 
• Huawei 
• Oppo
• Nokia
• Alcatel
• Fairphone 
• Doro 
• Mobiwire

Each phone in their selection has their own plan benefits and you can customise how much you pay each month with how long their contract lasts for. 

How much do Vodafone pay monthly deals cost?

The cost of any pay monthly phone contract depends on the handset you pick. 

For example, for an Apple iPhone 13 Pro has a minimum upfront cost of £49 with a maximum of £839. Minimum contract length is 12 months with a maximum of 36 months.

Vodafone Pay As You Go Sims

This offer doesn’t contain a contract and allows unlimited texts and calls for a 30 day time period.  

Vodafone Pay as you go

Vodafone also offer pay as you go (PAYG) for those who can't afford, or don't wish to have, a monthly contract.

Vodafone Coverage Checker

To find out if your location is covered by Vodafone you’ll need to enter your postcode. From there you will get information on what type of connection is available and status for indoor or outdoor use.

Vodafone Coverage Details

At the latest count 128 towns and cities across UK currently have access to 5G through the Vodafone network, with other G levels covering 99% of the population. 

In October 2020, Vodafone was found to have a 22.4/8.5 Mbps download and upload speed with a 39.0ms latency making the network second place. 

Vodafone Network Features

Vodafone has a lot of exclusive features for their network users such as calling features, data features, message features, VeryMe Rewards and Entertainment plans. 

Calling Features

Vodafone offers a bunch of calling features, including some that are only available to Vodafone customers. 

Users are able to use HD voice, draw on a map with people they are calling with, leave notes instead of voicemail, customise calls as well as call via Wi-Fi and 4G.

Data 

Vodafone offers 5G, 4G, 3G and 2G data connections – with over 99% of the UK population having 4G or better data access.

Message Features 

Users have access to GIFs, group chats, voice notes, location services, sharing content, SMS and chat automatic switch and business messaging. 

VeryMe Rewards 

Vodafone offers a loyalty program where members can get a wide selection of giveaways, treats and rewards. 

These can be anything from free coffee at Costa to cinema tickets. You can find out more about the VeryMe rewards scheme on the Vodafone website.  

Entertainment Plans 

On some contracts and products, Vodafone offers entertainment bundles where the user can gain a 24 month subscription to services like Spotify and Amazon Prime. 

Vodafone Customer Service

Vodafone offers customer support online through their website and an automated chat service called TOBi.

They also host a community forum where you can get help from experts and other Vodafone customers.

Vodafone Trustpilot score 

With an overall rating of 1.4 stars on Trustpilot, Vodafone has received 89% 1-star reviews and 6% 5-star reviews.  

In 5-star reviews, customers claim that the customer service is quick, consistent, reliable and easy. 

However, in 1-star reviews there has been issues with overcharging, struggles to talk to a real person (not a bot) and some have received inaccurate advice. 

Vodafone Reviews.io score

On Reviews.io Vodafone currently scores just 1.23 stars our of 5 with only 5% of customers saying they would recommend the network. 

However, Vodafone UK is listed separately and the scores there are better, with the network getting 3/5 stars and half of those who left a review saying they’d recommend the network.